Thank you for visiting and shopping at Colorful Story. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not processed, shipped or delivered during weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates

Shipping charges for your order will be calculated and displayed at checkout. If shipping charge isn’t displayed at checkout, the order might have free shipping, or a flat-rate shipping cost might be already calculated in the product price.

Delivery estimates for domestic orders (Republic of Macedonia)

Estimated delivery time is up to 7 business days for Macedonia (it usually doesn’t take more than 3 business days), after the processing of the order is completed.

Delivery estimates for international orders

Depending on the destination country, estimated delivery times vary from 15 business days for neighboring countries, to up to 60 business days for overseas countries, after the processing of the order is completed.

Customs, Duties and Taxes

Colorful Story is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Colorful Story is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Refund Policy

Our Refund Policy provides detailed information about options and procedures for returning your order.